How to Create a Support Ticket

1. Open the CAM Assist panel and select the ‘Feedback and Support’ option.

   • The Product Support form is displayed (see below).

Within the Product Support form (see the screenshot to the right):

2. Select ‘Technical support’ - this displays a set of controls that are used to collect information for the ticket.

3. Complete the following information:

   • What can we help you with? - this is automatically populated with ‘Technical Support’.

     • You can also use this control to ‘Report a bug' or ‘Suggest an improvement’ (via the drop-down).

   • Summary - enter a brief summary of the reason for creating this ticket.

     • As you type, a list of ‘Suggested articles’ is displayed just below ‘Summary’, which may contain useful information.

     • Click on any of the suggested articles; each one is displayed in a separate browser tab.

     • If any of the articles contains the information needed, then it might no longer be necessary to create a ticket; if this is the case, click ‘Cancel’ to close the ticket (no part of it will be sent or saved).

   • Description - enter a detailed description of the reason for creating the ticket. This will help the CloudNC Support team to provide an effective and timely response.

   • Which product are requesting support for? - from the drop-down list, select the relevant product.

   • Attachment - attach any screenshots or files that may be useful.

   • Operating System Family - from the drop-down list, select the operating system you are using.

   • Operating System Version - select the version of the operating system you are using.

   • Share with - this control is not yet functional. It can be left as the default, 'No one’.

2. Click Send.