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The following FAQs (Frequently asked Questions) might provide first-step answers to your questions or issues.
If you can’t find the answer to your question/issue here, please contact Product Support.

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This page contains the following questions (with accompanying answers):

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For step-by-step instructions, refer to Installing CAM Assist.

How to correct the installation directory for CAM Assist?

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If you have multiple versions of NX installed on your computer and need to ensure that CAM Assist works on a specific supported version (such as NX 2206.9140), you can take the following steps to remove the CAM Assist plug-in from other installations:

  1. Locate the custom_dirs file for the NX version want to remove for CAM Assist. 

    • For example, if you want to remove CAM Assist from NX2306, find the following file:  C:\Program Files\Siemens\NX2306\UGII\menus\custom_dirs.dat

  2. Open the custom_dirs file and scroll to the bottom of the file.

  3. If found, delete the following text from the bottom of the custom_dirs file: C:\Program Files (x86)\CloudNC\Siemens NX\Add-ins\CloudNC CAM Assist

  4. Additionally, to ensure that CAM Assist is installed and active on the desired version of NX (such as NX 2206)

    1. You need to add the path to the CAM Assist plugin to the custom_dirs file for that version.

    2. Locate the custom_dirs file for NX 2206 then add the path to the CAM Assist plugin at the bottom of the file.

How do I uninstall CAM Assist?

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For step-by-step instructions, refer to How to Uninstall CAM Assist.

Where is the CAM Assist menu?

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  1. If you don't see the ‘CAM Assist’ menu, try opening a part first then see if the ‘CAM Assist’ menu is visible.

image-20240712-161214.png

  1. If the CAM Assist menu is still not visible, take the following steps:

    1. Right-click on the menu bar.

    2. Select Customize…

    3. The Customize dialog is displayed (see the image to the right).

    4. Select the Tabs/Bar tab

    5. Ensure the CAM Assist option is checked.

    6. Close the Customize dialog

image-20240618-104107.png

How do I uninstall CAM Assist?

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For step-by-step instructions, refer to How to Uninstall CAM Assist.

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CAM Assist administration

How to reset the permissions for CAM Assist?

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The CAM Assist Log file is at the at the following location: 

C:\Program Files (x86)\CloudNC\Siemens NX\Add-ins\CloudNC CAM Assist\install-log.txt

You will find the log files of your CAM Assist sessions and runs: 

C:\ProgramData\CloudNC Ltd\CAM Assist\logs

What network access is required for CAM Assist to function properly?

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