FAQs

For step-by-step instructions, refer to Installing CAM Assist.

If you have multiple versions of NX installed on your computer and need to ensure that CAM Assist works on a specific supported version (such as NX 2206.9140), you can take the following steps to remove the CAM Assist plug-in from other installations:

1. Locate the custom_dirs file for the NX version want to remove for CAM Assist. 

   • For example, if you want to remove CAM Assist from NX2306, find the following file:  C:\Program Files\Siemens\NX2306\UGII\menus\custom_dirs.dat

2. Open the custom_dirs file and scroll to the bottom of the file.

3. If found, delete the following text from the bottom of the custom_dirs file: C:\Program Files (x86)\CloudNC\Siemens NX\Add-ins\CloudNC CAM Assist

4. Additionally, to ensure that CAM Assist is installed and active on the desired version of NX (such as NX 2206)

   1. You need to add the path to the CAM Assist plugin to the custom_dirs file for that version.

   2. Locate the custom_dirs file for NX 2206 then add the path to the CAM Assist plugin at the bottom of the file.

For step-by-step instructions, refer to How to Uninstall CAM Assist.

The CAM Assist Log file is at the at the following location: 

C:\Program Files (x86)\CloudNC\Siemens NX\Add-ins\CloudNC CAM Assist\install-log.txt

You will find the log files of your CAM Assist sessions and runs: 

C:\ProgramData\CloudNC Ltd\CAM Assist\logs

CAM Assist requires HTTPS and HTTP2 requests on port 443.

As a minimum, the following network access is required:

• https://auth.cloudnc.com (HTTPS, from the browser)

• cam-assist-client-proxy.cloudnc.com:443 (gRPC, so HTTP2, from the CAM Assist client)

• NX: cam-assist-nx-proxy.cloudnc.com:443

You need to wait for a response from the server.
Due to the manner in which the NX Open API works, even when the response is ready, CAM Assist is unable to update the UI. You need to do something manually to force the UI to refresh, such as keep moving a slider or switching to other tabs and back.

CloudNC's 'CAM Assist' is a cloud-based software solution for CAM programming of 3-Axis and 3+2 Axis prismatic parts.

CAM Assist is currently available as an add-on to users on macOS or Windows with a Fusion 360 license.

CAM Assist can instantly produce machining strategies, support reduction in CAM programming time, enable resource efficiency, and support new CAD/CAM users with onboarding.

Currently, CAM Assist supports only those characters associated with the English language.

Our recommendation is to treat CAM Assist as your junior CAM programmer. It is a very powerful and smart tool, but as the name suggests, it is CAM Assist. Therefore, you are ultimately responsible for the final result. Therefore, please always review each toolpath and the result.

Currently, CAM Assist for NX is not ITAR-compliant as we are still in the beta testing phase.
We are actively evaluating this aspect to ensure compliance in the near future. We strongly advise against testing CAM Assist on parts or environments subject to ITAR guidelines.

No, CAM Assist does not store your parts. We adhere to strict data protection and compliance protocols.

As part of the beta program, we engage with users of varying machining and CAM programming expertise to gather feedback.
CAM Assist itself does not possess learning or reinforcement capabilities; instead, learning occurs through communication with our team and sharing feedback.

Currently, CAM Assist is only available for milling operations in NX.

We understand that many users operate in custom environments; our team is actively addressing this requirement.
Please refer to the release notes and the latest download page to stay updated on whether this feature has been released yet.

You can use CAM Assist with both NX versions, but only if each version is set up with its own custom environment. If you're using the standard environment, only one version of CAM Assist can be installed at a time installing it for one NX version will overwrite the other.