Creating a Support Ticket

Step-by-step instructions

To create a Support ticket, take the following steps:

1. Open the CAM Assist panel and select the Feedback and Support option.

   • The Product Support form is displayed (see below).

2. Within the Product Support page, select ‘Technical support'.

   • This opens the Product Support form (see below).

Within the Product Support form:

What can we help you with? is automatically populated with ‘Technical support’.

Complete the following information:

3. Summary - enter a brief summary of the reason for creating this ticket.

   • As you type, a list of ‘Suggested articles’ is displayed just below ‘Summary’, which may contain useful information.

   • Click on any of the suggested articles; each one is displayed in a separate browser tab.

   • If any of the articles contains the information needed, then it might no longer be necessary to create a ticket; if this is the case, click ‘Cancel’ to close the ticket (no part of it will be sent or saved).

4. Description - enter a detailed description of the reason for creating the ticket. This will help the CloudNC Support team to provide an effective and timely response.

5. Which product are requesting support for? - from the drop-down list, select the relevant product.

6. Attachment - attach any screenshots or files that may be useful.

7. Operating System Family - from the drop-down list, select the operating system you are using.

8. Operating System Version - select the version of the operating system you are using.

9. Share with - this control is not yet functional. It can be left as the default, 'No one’.

10. Click Send.