Creating a Support Ticket

1. Go to the Product Support portal

2. Click on the Technical Support option (as shown in the screenshot to the right).

   • The ‘Technical Support’ form is displayed (see below).

Within the Product Support ‘Technical Support’ form (see the image to the right):

3. What can we help you with? is automatically populated with ‘Technical support’.

Complete the following information:

4. Summary - enter a brief summary of the reason for creating this ticket.

   1. As you type, a list of ‘Suggested articles’ is displayed just below ‘Summary’, which may contain useful information.

   2. Click on any of the suggested articles; each one is displayed in a separate browser tab.

   3. If any of the articles contains the information needed, then it might no longer be necessary to create a ticket; if this is the case, click ‘Cancel’ to close the ticket (no part of it will be sent or saved).

5. Description - enter a detailed description of the reason for creating the ticket. This will help the CloudNC Support team to provide an effective and timely response.

6. Which product are requesting support for? - from the drop-down list, select the relevant product.

7. Attachment - attach any screenshots or files that may be useful.

8. Operating System Family - from the drop-down list, select the operating system you are using.

9. Operating System Version - select the version of the operating system you are using.

10. Share with - this control is not yet functional. It can be left as the default, 'No one’.

11. Click Send.